Shipping policy
Shipping Policy
Skinwise ships skincare and personal care products across serviceable locations in India.
Order Processing Time
Orders are usually processed within 1–2 working days after payment confirmation.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next working day.
Estimated Delivery Time
Estimated delivery time is usually 3–7 working days depending on the delivery location, courier partner, and serviceability.
Delivery timelines may vary during festivals, sale periods, weather disruptions, courier delays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before payment.
Free shipping may be available on selected products, offers, or order values as displayed on the website.
Order Tracking
Once your order is shipped, tracking details may be shared via SMS, email, WhatsApp, or the order tracking page.
Customers are requested to track their order using the details provided.
Delivery Attempts
Courier partners may attempt delivery as per their standard delivery process.
If the customer is unavailable, unreachable, or provides an incorrect/incomplete address, the order may be delayed, returned to origin, or cancelled.
Incorrect Address or Contact Details
Customers are responsible for entering the correct shipping address, phone number, and order details at checkout.
Skinwise will not be responsible for failed or delayed delivery due to incorrect or incomplete information provided by the customer.
Damaged Package at Delivery
If the outer package appears damaged, tampered, leaked, or opened at the time of delivery, please record a full unboxing video before opening the parcel.
For damaged, leaked, defective, or wrong product claims, an unboxing video is mandatory.
For support, contact:
Phone/WhatsApp: 7016510265
Email: info@getskinwise.com
Delays
Skinwise works with third-party courier partners. While we try to ensure timely delivery, delays may happen due to logistics, weather, serviceability, strikes, holidays, or other operational issues.
Skinwise will assist customers with tracking support wherever possible.