Help Center – SkinWise

Welcome to the SkinWise Help Center. We’re here to support you with anything you need—from orders to skincare guidance. Browse the topics below for quick answers.

📦 Orders & Shipping

How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.

How can I track my order?
After your order ships, you will receive an email containing your tracking number. You can also track your order through our Track Order page.

My order is delayed—what should I do?
If your package has not arrived within the expected timeframe, contact us at info@getskinwise.com for assistance.

💳 Payments & Billing

What payment methods do you accept?
We accept: Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay.

Is my payment information secure?
Yes. All payments are processed through secure, encrypted systems to ensure your information is fully protected.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return and refund policy for all unopened or unused products. For full details, please visit our Return & Refund Policy page.

How do I request a return?
Email us at info@getskinwise.com with your order number. Our team will guide you through the return process.

❓ Product Information

Are SkinWise products safe for sensitive skin?
Yes. Our formulas use clean, gentle, and dermatologist-inspired ingredients.

Do you test on animals?
No. SkinWise is 100% cruelty-free.

How do I know which products are right for me?
If you’re unsure which product to choose, feel free to contact us with your skin concerns. We’re happy to help.

🧑🤝🧑 Account & Support

How do I create an account?
Visit the My Account page and follow the sign-up steps.

I forgot my password—what should I do?
Click Forgot Password? on the login page to reset it.

How can I contact support?
Email us anytime at info@getskinwise.com Our team typically responds within 24–48 hours.

💛 We're Here for You

Your skincare journey matters to us. If you have any questions, concerns, or feedback, don’t hesitate to reach out. Thank you for choosing SkinWise.